Welcome to Jonzes Fleet! We are committed to protecting your privacy and handling your personal information with care and transparency. This Privacy Policy outlines how Jonzes Fleet collects, uses, discloses, and protects the information you provide when you use our car rental services, website, and mobile applications.
By using Jonzes Fleet’s services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect various types of information to provide and improve our services. This includes:
A. Information You Provide Directly:
- Contact Information: Name, address, phone number, email address.
- Identification Information: Driver’s license details (number, issuing state, expiration date), date of birth, passport information (if applicable).
- Payment Information: Credit card details, billing address, and other financial information required for transactions.
- Rental Information: Rental dates, locations, vehicle preferences, additional drivers, and any special requests.
- Account Information: Username and password if you create an account with us.
- Communications: Information you provide when you contact us for customer service, submit inquiries, or participate in surveys or promotions.
B. Information Collected Automatically:
- Usage Data: Information about how you interact with our website and mobile applications, such as pages viewed, links clicked, and features used. This may include IP address, browser type, operating system, and device identifiers.
- Vehicle Data (Telematics): Our vehicles may be equipped with technology that collects data related to their operation and performance. This data may include:
- Location Information: GPS data, real-time location.
- Driving Behavior Data: Speed, mileage, acceleration, braking patterns, fuel consumption.
- Vehicle Status Data: Fuel level, tire pressure, maintenance needs, diagnostic information.
- Infotainment System Data: If you connect your personal devices (e.g., smartphone) to the vehicle’s infotainment system via Bluetooth or USB, the vehicle may store data such as call logs, contacts, text messages, and navigation history. Please ensure you delete your personal data from the vehicle’s infotainment system before returning it.
- Cookies and Similar Technologies: We use cookies, web beacons, and similar technologies to enhance your experience, analyze website traffic, remember your preferences, and tailor advertisements. You can manage your cookie preferences through your browser settings, but disabling cookies may affect the functionality of our website.
- CCTV and Security Footage: For security and operational purposes, our rental locations may use security cameras that capture recordings and/or photographs of individuals in public areas.
C. Information from Third Parties:
- Referral Sources: If you book through a third-party online travel agency or partner, they may provide us with your contact and booking information.
- Employers/Insurance Providers: If your rental is managed through your employer or an insurance claim, they may provide us with relevant contact and policy information.
- Credit Reporting Agencies: For fraud prevention and identity verification, we may receive identity-related information.
- Service Providers: We may receive information from third-party service providers who assist us with customer support, marketing, or other operational functions.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- Providing Rental Services: To process your reservations, facilitate vehicle rentals, manage your account, and complete transactions.
- Customer Service: To respond to your inquiries, provide support, and resolve issues.
- Communication: To send you booking confirmations, rental agreements, important updates, promotional offers, and other relevant communications.
- Improving Our Services: To analyze usage patterns, understand customer preferences, and enhance our website, mobile applications, vehicles, and overall service offerings.
- Security and Fraud Prevention: To verify your identity, prevent fraudulent activities, manage risks, and protect our vehicles and assets.
- Legal and Regulatory Compliance: To comply with applicable laws, regulations, legal processes, and governmental requests, including those related to vehicle tracking and reporting.
- Fleet Management: To monitor vehicle location, manage our fleet efficiently, assist with roadside assistance, and ensure proper maintenance.
- Marketing and Advertising: To personalize content and offers, conduct surveys, and inform you about products and services that may be of interest to you. You can opt out of marketing communications at any time.
3. How We Share Your Information
We may share your information with the following categories of recipients:
- Affiliates and Subsidiaries: With companies within the Jonzes Fleet group to provide seamless services and for internal business purposes.
- Service Providers: With third-party vendors and service providers who perform functions on our behalf, such as payment processing, IT services, customer support, marketing, and data analytics. These providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
- Franchisees: If Jonzes Fleet operates through a franchise model, we may share information with our independent franchisees to facilitate your rental.
- Law Enforcement and Legal Authorities: When required by law or in response to valid legal requests (e.g., court orders, subpoenas), to protect our rights, property, or safety, or to investigate potential violations.
- Emergency Services: In the event of an accident or emergency, we may share relevant information with emergency responders, insurance providers, and other necessary parties.
- Business Transfers: In connection with a merger, acquisition, sale of assets, or other business transaction, your information may be transferred to the acquiring entity.
- With Your Consent: We may share your information with third parties when you give us explicit consent to do so.
Specific to Vehicle Telematics and Infotainment Data:
- Data collected from vehicle telematics systems may be shared with authorized third-party service providers for fleet management, maintenance, or emergency response purposes.
- We strongly advise you to delete any personal data from the vehicle’s infotainment system (e.g., connected phone data, navigation history) before returning the vehicle to prevent unauthorized access by subsequent renters. Jonzes Fleet is not responsible for data left on the infotainment system.
4. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:
- Encryption: Using Secure Socket Layer (SSL) technology to encrypt sensitive data during transmission (e.g., payment card information).
- Access Controls: Limiting access to personal information to authorized employees and service providers who need it to perform their duties.
- Regular Audits: Conducting regular security audits and vulnerability assessments.
- Employee Training: Educating our staff on data security best practices and privacy awareness.
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements. The retention period is determined based on the nature of the data, potential risks, processing purposes, and applicable legal obligations. For example, tax-related data may be retained for specific periods as required by law.
6. Your Rights and Choices
Depending on your jurisdiction, you may have certain rights regarding your personal information:
- Access: You have the right to request access to the personal information we hold about you.
- Correction/Rectification: You can request that we correct any inaccurate or incomplete personal information.
- Deletion/Erasure: You may request the deletion of your personal information, subject to certain legal exceptions (e.g., ongoing rental agreements, legal obligations).
- Objection/Restriction of Processing: You may object to or request restriction of the processing of your personal information in certain circumstances.
- Data Portability: You may have the right to receive your personal information in a structured, commonly used, and machine-readable format.
- Withdraw Consent: Where we rely on your consent for processing, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
- Marketing Opt-Out: You can opt out of receiving marketing communications from us by following the unsubscribe instructions in the emails or by contacting us directly.
To exercise any of these rights, please contact us using the information provided in the “Contact Us” section below. We may require you to verify your identity before processing your request.
7. Children’s Privacy
Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal data from children without parental consent. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information from our systems.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website and indicate the “Effective Date” at the top of the page. We encourage you to review this Privacy Policy periodically. For significant changes, we may provide more prominent notice or obtain your consent as required by law.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us.
